Placing An Order

STEP 1 - REQUEST A QUOTE

In order to determine your printing needs we ask that you complete and submit a quote form that will enable us to provide you with an accurate quote for your printing/publishing requirements. You should receive your quote within two business days. If you do not receive your quote within two business days, please contact our Sales Department.

STEP 2 - PLACE AN ORDER

Once you have received your quote and you wish to proceed with an order, we ask that you sign and return the quote by fax to 519-372-1684. We require a 50% non-refundable deposit upon acceptance of the quote.

STEP 3 - PREPARE FILES

Prepare "print-ready", "trouble-free" files, (one for the text and one for the cover). This will ensure the lowest cost and speediest delivery. We can assist you with the file preparation, however this is billed on an hourly basis and will not be included in your original quote. For guidance on file creation please refer to our Book Printing Specifications.

STEP 4 - SUBMITTING YOUR FILES

Send us your electronic files either through email or snail-mail.

STEP 5 - PROOFING

We will prepare a proof of the text and cover and send it to you for approval. If you approve of the proof, we proceed to STEP 6. If alterations are required:

• Client alterations: if you make the alterations, repeat STEP 3 and STEP 4. A proof will be sent to you for pages that have been altered only.
• NLP alterations: We will fix any errors made by NLP free of charge. If you require alterations to be made to the files submitted, these will not be included in your original quote and will be billed separately.

STEP 6 - DELIVERY

We will ship your completed print job using Canpar or Purolator, if you prefer a different method of shipment, please notify us. Delivery charges will be included in your original quote.

The unpaid balance of your order will be billed upon delivery, based on the price quoted to you in STEP 1. Additional charges for any additional work or alterations you have requested will be included.